Frequently Asked Questions

Where is Hello Beautiful Located?

Currently Hello Beautiful is only online. We offer pop up shops whenever possible. Check out our instagram and facebook for updates.

How do I process a return for a damaged item?

We are so sorry for the inconveience! Please use the following steps:

  1. Please contact Hello Beautiful Haircare & Cosmetics immediately via our email address
  2. In the email please include the item name, picture of the item, and a copy of your receipt
  3. A Hello Beautiful HC rep will respond to you within 24-48 hours to determine your claim. As soon as the item has been processed we will ship the replacement to you or refund the cost of the item.

I love your Instagram! Can I be featured?

Yes! Users can be found by hashtagging their pictures using #hellobeautifulhc we will look through the selections and add the most creative to our live feed.

I'm missing one of my items?

Oh no! We are so sorry for the inconvenience, please follow the steps in faq #2 using the dropdown menu to access your particular dilemma, a Hello Beautiful Rep will get back to you within 24-48 hours.

What is your return policy?

Items may be returned within 7 days of the shipment date. For any other questions, please refer to our Return Policy that can be found here.

What items can I not return?

Items that have been open, used, or marked "Final Sale" may not be returned.

How do I contact Hello Beautiful Haircare & Cosmetics?

You may contact Hello Beautiful Haircare & Cosmetics via email address

How do I track my order?

You will recieve a tracking number once your order has been processed.

What Payment Methods do you accept?

We accept all major credit cards, debit cards, and PayPal.

Where do I send my return?

Returns should be sent to: Hello Beautiful Hair Care & Cosmetics Returns 1899 Village Center Parkway #643 Montgomery, IL 60538

Can I use giftcards as payment?

We do accept VISA gift cards.

I would like to give feedback, who do I contact?

If you would like to give feedback please contact us at We would love to hear from you!